Telehealth is the generic term for health services provided by video conference.  Due to the social distancing policies resulting from the COVID-19 pandemic, psychological services can currently be provided in person in West Hobart, or via telephone or videoconferencing.  

 

Michaela is responsible for the cost of the call to you and the cost associated with the platform used to conduct telehealth services ('Coviu').  In order to access telehealth consultations you will need access to a quiet, private space, preferably with a door. You will also need an appropriate device, i.e. smartphone, laptop, iPad, computer, with a camera, microphone and speakers; and a reliable broadband internet connection.

 

The privacy of any internet communication is potentially vulnerable and limited by the security of the technology used. To protect the security of your personal information Michaela uses Coviu which is compliant with the Australian standards for online security and encryption.  You will be responsible for managing the privacy of the location in which you take the call.

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Entitlement and Cancellation

Anyone who is eligible for a Medicare Rebate can claim that rebate for a telehealth session in the same way as a face-to-face session. The value of the rebate and the number of available sessions is the same.  Many third party organisations have also approved telehealth as a suitable alternative including Open Arms and DPFEM.  If you are currently being funded through Workers Compensation or Private Health Funds you will need to check with your individual provider regarding approval for funding telehealth. 

 

The cost of a consultation (approximately 60 minutes) is the same is for face-to-face appointments (see Fee page under FAQ), which is payable at the end of the session via internet banking or digital transfer unless you have been approved for a Bulk Bill Fee and have a MHCP.  Michaela can submit a Medicare rebate for you online, email an invoice to a third party provider, or provide a receipt for you to use for claiming from your private health fund. 

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If you need to cancel or postpone your appointment, please give Michaela at least 48 hours notice, otherwise you will be charged a cancellation fee (see Fee page under FAQ).

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Consent Form

An additional consent form is required to access telehealth services and authorise Medicare rebate processing.  Michaela will email you the consent form prior to your first online session or it can also be downloaded below:

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                  Telehealth Consent for Open Arms clients 

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                 Telehealth Consent for Medicare and other clients.